Crew terms

The deal between you and LOOP, in plain English.

2 November 2026

Role types

Every role on LOOP is a Volunteer, Internship or Paid role, and the type is the first thing on the role card.

Volunteer roles build your record. Internships and paid roles show their terms before you apply.

Age: 18+

Crew must be 18 or older. We confirm your date of birth before your first role.

Your LOOP Card: ownership and export

Your LOOP Portfolio belongs to you. No agency or organiser can withhold it.

You can download it as a PDF or share its link at any time, including outside LOOP, and you can switch the public link off.

Only events worked through LOOP count on your LOOP Card. Hours count only after your lead scans you in and signs you off.

Releasing a role

You can release a role in My roles up to 48 hours before the event, and it goes to the next person on the waitlist. After that, your place is counted.

Your role details and check-in code are always in My roles.

No-shows and disputes

If you aren't checked in 15 minutes after start, your lead can mark you as a no-show and offer your place to the waitlist.

If you disagree with a rating or a no-show mark, contest it in My roles within 72 hours. LOOP Ops decides within 5 days and shows the decision in My roles.

Paid roles and payment

You never pay to join LOOP or to work an event.